UPDATE:
As if the stolen money and the long wait time wasn't enough. POSB even went further by accidentally leaking another customer's personal details to a total stranger! The staff had mistaken another 'Benjamin' with a different surname and sent the entire email thread to this Benjamin.
Read more: DBS Approved Fraud Sales without my OTP then Sent me Another Guy's Personal Info!
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I received numerous OTP requests today and I felt something wasn't right so I called the bank up immediately to clarify.
TO MY HORROR thousands have been swiped off my card when my card is with me!
HOW CAN U ALLOW TRANSACTIONS TO GO THROUGH WHEN I DID NOT ENTER MY OTP? May I know what is the OTP for? Does OTP from posb/dbs work differently from other banks? You mean for your bank, there is no need for the owner to authorize transactions? Is your bank trying to be caring by sharing my money openly with everyone else without my permission?
Is this your definition of a safe and secure bank? What kind of bank is this with such low security? Aren't you one of the leading banks in Singapore?
Worse still, you told me I have to wait for 120days to investigate and get my money back? You allowed others to suck my bank account dry and when I ask for what is rightfully mine back I need to wait for 120days?!
Will you lend your customers money without interest for 120days? Will you allow people to take your bank's money as and when they like and tell them "it's okay, take it all you can return it to me 120 days later or maybe you don't even have to return me."
If the bank doesn't do that, what right do you have to do the same thing to us? Unlike the bank, I do not have a substantial amount of money to roll and profit daily or charge ridiculous charges for almost anything to earn money. I would like to enquire for the next 120days, where am I going to find money to eat, travel and buy my necessities when you have allowed unauthorized users to empty my bank account.
What about the trust we have in your bank? You take our trust for granted or are you not a reliable bank on the first place? Your customer base is so huge, does that mean that different customers get a different level of safety because you can't handle keeping everyone's account safe? I have seen articles from last year about the same thing happening (therealsingapore.com/content/dbs-world-renowned-bank-allows-money-be-stolen-your-account). You mean after such feedbacks, the bank didn't do anything about it and let such fraud happen again and again?
Are our feedbacks not important? If it is so hard to ensure the safety and security for the accounts in POSB AND DBS please don't call yourself a bank because you don't even provide the basic service of keeping our money safe. How many more scams will it take for the bank to realize they have to do something about it. I want my money back, not a single cent less. And 120 days is a ridiculously long grace period for a mistake that was made AT YOUR END and I will not accept that long wait as your answer. Customer service?
You may want to reevaluate the treatment you give to us. By us I mean I have a handful of people I know with the same experience and would be more than willing to share to everyone how you allowed unauthorized users to deplete their account. I expect a satisfactory reply within 24 hours or I will seek help elsewhere and you won't like it. MAS has to hear about this if you cant handle the security of your customer's bank accounts.
Thanks.
Benjamin Lee
*Article first appeared on https://www.facebook.com/POSB/posts/781115538629844